Frequently Asked Questions
What kind of support do you provide?
Customer service is our highest priority. We love our beloved Sharksters so much that we’d cradle them in our arms if we could, like a newborn. That’s why we offer customer support through e-mail and toll-free at (888) SHARK-01. Our telephone support hours are Monday - Friday 9:30 am - 4:00 pm Eastern. Our exceptionally knowledgeable customer service advocates will reply to all inquiries as quickly as possible, because here at SharkStores, we're not satisfied unless you're satisfied.
What are my shipping options?
For your convenience, SharkStores offers several shipping options. Most items ship from our warehouse within 10 business days using the shipping method you select.
What is your return policy?
We take pride in offering the best deals on the web and we’re confident that our products will meet all of your expectations. The return policy for each item is displayed on the sales page under product images.
You must request an RMA (Return Merchandise Authorization) number prior to returning any products to SharkStores. Returns without an RMA number will be rejected by our warehouse. If you would like to request an RMA number, please contact our customer service using our online form or call us at (888) SHARK-01. We’ll be glad to assist
Returns will not be accepted outside the allowed returned period, which is 14 days from receipt of delivery. Returns must be sent within 7 days of an RMA being issued.
Items which are eligible for returns must be returned in the exact condition it was received by you; in brand-new, unworn condition with security tags intact and still have all tags, manuals, warranty cards, cases and packaging. If your item is in worn condition, with links missing, or with any security tags, stickers manuals, warranty cards, cases or packaging missing, your return will be rejected.
Rejected products will be returned to you and a reason will be provided as to why. It is at our sole discretion to accept returns on products which do not conform. Any return received which is acceptable but does not conform to our stated policy will be will be refunded to you in the form of store credit.
Shipping charges are not refundable for standard returns. If you refuse delivery of a product and it is returned to us, you will not be refunded for the returned shipping and your remaining refund will be in the form of store credit.
Items claimed by customer to be defective which are returned for a refund via prepaid label and are found to be non-defective will be treated as a standard return and the cost of the prepaid return label will be deducted from your refund.
If a return arrives with no RMA number it will be rejected and sent back to sender.
What if my item arrives damaged?
We take extra care to ensure that you'll receive your deal with no damage or defects. Occasionally, items do break during transit. That really burns our toast. In the event you receive a defective product, we'll be glad to exchange your unused item at no additional cost to you. Just give us a call at 888-SHARK-01 or e-mailus and we'll take care of you right away!
What happens to refused or returned deliveries?
If a shipped package is returned back to us due to customer error, i.e. wrong shipping address, refused, and unclaimed package, and international package refusal due to customs issues, we will contact you to verify the order details and to find out if you would like the item reshipped. If you request a reshipment of said package, then a reshipment fee that is equal to the initial standard shipping fee will be charged. If a refund is preferred, then the purchase price will be refunded minus any shipping charges.
Payments and Order Verification
We accept payment through our website's secure server via all major credit cards. We use a secure encrypted server on the page that your credit card information is collected so your information is guaranteed safe and secure. Please ensure that you are putting in the correct billing address that your credit card issuer has on record for you. Any other address may cause further delay in processing your order. We reserve the right to cancel any order(s) that cannot be verified.
My watch needs service! Is my warranty valid?
Most watches sold on SharkStores.com include a manufacturer’s warranty and a time period for which the warranty is valid. If your watch is malfunctioning, needs service, etc., please contact the manufacturer. In the unlikely event that the manufacturer does not honor the warranty, don’t worry. All watches sold at SharkStores are covered under SharkStores' Warranty Concierge Service™.
What is SharkStores Warranty Concierge Service™?
We are glad you asked! The Sharkstores Warranty Concierge service is pretty spectacular. Our goal is to always give you, our customer, the absolute best service. The Warranty Concierge service is just another way that we do that! Sharkstores is an authorized dealer of many of the great manufacturers that we sell. When we sell you a product, most likely you can contact the manufacturer, and the manufacturer will honor their regular warranty. If, however, there is a manufacturer that we are not an authorized retailer for (yet another reason that we are able to get you the best products at the best prices!), being that we purchased the item from an authorized reseller, we will contact the manufacturer on your behalf, and get you the coverage of their warranty.
Please note: Warranty Concierge is not a repair program. If for any reason you have an issue with a product purchased through SharkStores and the manufacturer will not honor the warranty because we are not an authorized dealer, we will provide SharkStores' Warranty Concierge Service under the exact same terms and conditions as the manufacturer's warranty.
E-mail us at firstname.lastname@example.org or call us at (888) SHARK-01 and we will make sure that either the manufacturer will repair your watch directly as covered under the warranty. This service is offered from the date of your purchase until the manufacturer's warranty expires. We guarantee that all work done through SharkStores Warranty Concierge Service will be performed by certified watch experts!
I just learned about a previous SharkStores deal. Can I still order this merchandise?
Unfortunately, all SharkStores merchandise is available only on the day that it is offered. All customers have until midnight (or until the item sells out) to take advantage of these great deals. If you miss out on something, you can check back often for similar items or sign up for our Daily Shark Bite e-mail. You'll receive instant notices of daily deals and offers as well as special members-only coupons and secret sales!
What payment options do I have?
SharkStores accepts American Express, VISA, MasterCard, Discover, and Paypal.
How can I track my order?
You will receive an e-mail confirmation containing the tracking number of your package once your item ships. Shipping information is available on your Account page, where you can also track your order.
What countries does SharkStores ship to?
SharkStores ships to the United States (and its territories) and Canada. This includes Alaska, Hawaii, Puerto Rico, the US Virgin Islands and Guam as well as all US Armed Forces addresses worldwide. And yes, Nanook, that includes Inupiaq Region of Northwest Alaska.
Can I change my order information after an order is placed?
Change requests cannot be accommodated by email. Please call our representatives at 888-SHARK-01
Can I cancel my order after it's been placed?
We are unable to accommodate order cancellations requested more than 1 hour after order placement.